Dynamic-View™ - Process Description

Key Benefits
• prompt access to key information, at the time it’s required
• improved customer satisfaction and stronger customer relationships
• faster resolution of customer queries
• reduction in calls that need to be referred or returned
• greater productivity for customer service staff
• lower customer service and distribution costs

Key Features
• e-mail notification to customers – documents available for collection via internet
• direct customer access to on-line documents
• centrally-located archive (with multiple-site access) of each customer’s documents
• rapid document retrieval
• high level of security for customer information
• replaces envelope mail

Technical Overview
• Dynamic-View runs on the IBM Content Manager OnDemand application
• designed for high volumes of large objects – infinitely scaleable
• proven IBM technology
• open framework application to manage structured and unstructured data

As exciting as this is, document presentment is only a small part of the overall content management solution.

As Dynamic-View is an “enterprise content management” (ECM) application service, we provide the potential for many additional opportunities to understand your customers better, manage their information more efficiently, and to provide even higher levels of customer service.

Dynamic-View, powered by IBM’s suite of powerful ECM software, provides the infrastructure businesses need for managing large collections of digital content.

Account balances, images of cheques, share certificates, loan agreements and statements (demand, account, financial, tax etc), spread sheets, funds management, credit history, mortgage applications, customer records, title or shipping records, call reports and much more may all be centrally-archived and readily-accessible from customer service representatives’ desktops (depending on their level of log-in authority and the type of archive being accessed).

Electronic document presentment, e-mail notification of document availability, and secure internet document viewing for customers, digital archiving of all business information, information “mining” for report preparation ... Dynamic Direct supports all the information and report management processes required to keep your organisation in touch and in tune with your customers.